Time-Use E-Diary
UX Design, Accessibility
I led a team of myself and a visual designer to transform a paper based survey used to record daily activities into a digital diary widget. This project was completed for a national statistical organisation and it was crucial that the solution met WCAG 2.1 AA accessibility requirements. Over the course of 5 weeks we were able to design the widget to be fully responsive and create a new fully accessible styleguide for the organisation to use in future projects. I was responsible for stakeholder management, workshop facilitation, planning, wireframing and conducting an accessibility audit.
The brief
The paper-based survey did not easily transfer over to a digital format. Another design firm had previously conducted user testing and research to come up with a concept which we were tasked with unpacking and refining. The tool would need to allow users to record every second of their day, categorising the activities they completed. It also needed to allow them to record anyone who was with them while completing the activity and any secondary activities they completed at the same time. The questions the user needed to answer were based on each activity they selected.
Instructions
The client had a large amount of complex written instructions they needed to provide to the user. I suggested the use of a wizard which provided simplified step by step instructions on how to use the tool. She then worked with the client to wireframe the wizard.
Selecting an activity
The paper based survey had several categories and subcategories of each activity. We helped the client to simplify and better name the categories. I also suggested the use of iconography to make it even easier for users to select the right category.
Recording who you were with
We also had to work out how best to allow the user to record anyone who joined them and the exact times that they were with them. This added another layer of complexity to the journey.
Designing for multiple journeys
It was important that we considered every possible journey through the tool designing for viewing, editing and deleting recorded information. We also designed for error prevention; using error and warning messages.
Reaching AAA Accessibility
The client had discussed that Accessibility was a key focus of their organisation and therefore it was important that the tool was as accessible as possible. I conducted a WCAG 2.1 review of the client's current styleguide and discovered that there were a range of opportunities to improve the styleguide to increase the accessibility of products using the study guide. I documented the suggested changes and worked with the visual designer to create a new, fully AAA standard accessible styleguide which not only the E-diary but future products could follow.
