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Hello.
I'm Jess Norris

A Sydney-based UX designer striving to create products and services that are accessible for all.

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I pride myself on being able to communicate and connect with people be that through design operations, stakeholder engagement, user interviews or teaching! 

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With experience in consulting, design strategy is top of mind and I enjoy working at the intersection of business objectives and customer needs. 

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Work

I've worked on a wide range of projects for many big name clients in financial, telecommunications, health, retail and government sectors. Below are a handful of the key projects I've completed.

A mockup of a Data hub dashboard showing farming related metrics such as Crop performance, Soil health

Farming Data Hub

Designing a connected device hub to help farmers store, manage and monetise their agricultural data. 

Connected devices, Data visualisation,  User research,  Concept testing

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An image of a facebook advertisement that is a carousel, promoting a tool called 'Deal match' where you can compare the price of items at different retailers.

Grocery value prop. experiments

Measuring value propositions through user research and advertising experiments.

Experimentation, Strategic design, User research, Visual design & Illustration

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A mockup of several mobile screens for Kate spade Japan, an online shopping store. The screens show the cart, product listing page and product details page

Kate Spade Japan

Leading the design of an e-commerce site with accessibility in mind.

Web, Accessibility,  Stakeholder management, Project management

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A collection of journey maps showing the experience of worker completing tasks using an employee hub (e.g Requesting leave)

Employee experience

Mapping the current and future employee experience to define key journeys for an MVP 'employee hub. 

Service Design, User research, Service blueprinting,  Employee experience

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Time-Use E-Diary

Leading the transformation of a paper based survey into a digital diary widget.

Stakeholder management,  Project management   IA, Wireframing , Survey-design

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Work
Personal projects

Personal projects

A collection of some designs I've completed in my own time, including Daily UI challenges (completed in under 1 hour) and digital illustrations.  

Teaching Experience

I am passionate about educating others in human centred design, hoping to shape future designers. Below are some of my notable teaching engagements.   

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Miami Ad School

Online Experience Design Bootcamp instructor and accessibility guest speaker. 

2020

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Roseville College

Teaching design thinking to 150 high school students as part of a week-long innovation challenge.

2019

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University of Sydney

Academic tutor for Human Computer Interaction, teaching human centred design to a class of 20 students in the IT faculty.  

2017

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Australian Gov. Dept. 

Creating and running a program that teaches Service design methodologies to employees with non-design backgrounds. 

2019

Teaching

Achievements

I love to constantly learn and regularly participate in hackathons, meetups and conferences. Below are a few achievements i'm proud of.

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Speaker - Rosenfeld Design Ops Summit

I was selected to present a talk called 'ADHD - a DesignOps superpower' at this international DesignOps conference. You can read my pre-conference interview here. I also have a recording of the talk that I can share on request. 

2022

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2nd Place - Digital World

I was selected to attend Digital World Miami, a conference and team-based competition for Accenture employees.  I got to present  my team's idea to over 200 people including senior management. Out of 12 teams we won second place!

2019

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Most Creative and Innovative Idea - SheHacks

My team won most creative and innovative idea in SheHacks - an all female hackathon. I was the only designer in a team which created a tool to help parents and guardians talk to their young girls about periods!
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2019

Achievements
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